FAQs

Delivery & Returns

For more information on delivery and returns, please view our Delivery and Returns page.

How can I track my order?

After you place an order on the website, you will receive an email confirmation to ensure your order has been process. Once shipped, you will also receive an email containing your tracking number.  

Check your mailbox to ensure that the email hasn’t gone to spam! 

General Information

See below for our general frequently asked questions, regarding orders and our products.

Monday - Friday 

GMT (Greenwich Mean Time): 9:00AM - 6:00PM 

For first time users, we offer free shipping using the code FIRSTTIME21. You can also sign up as a co-creator to receive exclusive community discounts in exchange for helping us improve our products!  

Otherwise follow us on instagram @rukahair to keep up with any other special offers we have.  

After you place an order on the website, you will receive an email confirmation to ensure your order has been process. Once shipped, you will also receive an email containing your tracking number.  

Check your mailbox to ensure that the email hasn’t gone to spam! 

If you’re new to the world of hair textures, this tags can seem quite daunting. All they do is describe your hair type based on set characteristics. 

Our hair tends to cover two types that are next to each other because we’ve found most people’s hair types don’t fall neatly into one category.  

To understand more about each hair type, read about our guide to hair types - Check out our encurlopedia. or take the RUKA hair quiz here - Click here to Take the RUKA Hair Quiz

This depends on what look you’re going for and what you’re purchasing! If you’re purchasing clip-ins, you want to go with the texture that accurately matches your hair. Take our hair quiz to find out what your hair type is. 

If you’re going for a ponytail though, the match doesn’t matter so much. Maybe have a look at our instagram @rukahair for some inspiration? 

Our clip-in sets are 160g and therefore designed to be enough to cover a full head for lengths 18” and below. However, if you’re looking for a very full look, or purchasing lengths above 18”, you may want to consider getting two packs.  

See below our model Rutendo who used 1 pack of the Think Kink clip-ins. 

The length of the hair you select will always be based on the straight length of the hair. However, due to the accuracy of our hair texture to your real hair, it’ll experience shrinkage in the form of coils and curls. This shrinkage is on average about 40% shorter than the straightened length.  

Click here to see our hair length table to get an idea of the potential shrinkage when the hair is tightened. We also provide the stretched length which can be done with methods used to stretch your own hair (combing out, braid/twist outs or whatever your preferred method is)! 

RUKA sources 100% real hair which is prone to the same shedding and tangling that our own hair would experience. With the right TLC, our hair can last between 6 months with daily installation and up to a year with less frequent installation.

This means avoiding heat, chemicals and treating your RUKA extensions with the same love you would your own hair.  

To avoid the use of chemicals, our hair comes in the natural colour.

This means that it hasn’t been dyed and will mostly resemble a #1B or #2 colour, with some slight variation given it’s not dyed.  

Yes it can! However, keep in mind that whenever you apply colour that’s very light, the hair is slightly damaged in the process and can suffer loss of curl pattern/hair loss. This is because the process means you are removing proteins and melanin from the hair! 

We recommend giving it over to a professional, to ensure that your hair is under the best care.  

Yes it can. But again, like our own this hair is susceptible to heat damage and loss of curl pattern. So we recommend that you only do so when you absolutely have to! 

You’re not alone, most people fall under more than one curl pattern! It’s why our hair encompasses more than one type but capturing each type really well.  

If you’re only leaving out a small amount of hair, we recommend going for the hair texture that most closely resembles the hair you plan to leave out.  

Absolutely - just give it a good deep conditioning after as salt water / chorine can remove all the moisture from hair.  

You sure can, we’d just recommend wrapping your hair the same way you would your own hair! 

Recommendations coming soon!  

Yes! We're super excited to collaborate and work with people and publications where we feel there is a great fit with the vision of our brand. Please reach out at info@rukahair.com for any enquiries!